Privacy Policy

1. Introduction

Zero11 Tours and Transfers (Pty) Ltd ("Zero11", "we", "our" or "us") respects your privacy. This Privacy Policy explains what personal information we collect through this website, why we collect it, and how we protect it, in line with South Africa's Protection of Personal Information Act (POPIA).

2. Information We Collect

We only collect personal information you choose to give us, primarily through our booking enquiry form:

• Your name, email address and phone number
• The service you're enquiring about and your preferred travel date
• Any details you include in your enquiry message

We do not collect payment or banking details through this website — payment arrangements (EFT or cash) are made directly with our team once your booking is confirmed.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and arrange your transfer, chauffeur service or tour
• Contact you about your booking via phone, email or WhatsApp
• Improve the service we offer returning clients

We do not sell, rent or trade your personal information to third parties.

4. Cookies

This website does not currently use analytics, advertising or tracking cookies. Any cookies set are strictly limited to essential site functionality (such as remembering your display preferences). If this changes in future, this policy will be updated accordingly.

5. Data Security & Retention

Enquiries submitted through this website are sent directly to our team by email and are not stored in a public database. We retain enquiry information only for as long as needed to respond to you and fulfil any resulting booking, or as required by law.

6. Your Rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information
• Object to how we use your information

7. Contact Us

For any questions about this Privacy Policy or your personal information, contact us at: